How is your service different from the many other players in this space that have failed or are struggling to succeed?
To provide context: price transparency is basically a commodity, and the actual prices a patient will be deemed to owe for services rendered isn't just hard to predict, it's sometimes literally not possible. I've worked in this space for years. The problems with this industry aren't technology problems, they're people (political) problems. From what I can see, your company isn't actually doing anything that isn't already available and in some cases implemented. That's the motivation behind my question.
>The problems with this industry aren't technology problems, they're people (political) problems
This is an underappreciated insight. I am working on something in a related field and I appreciate your insight here. I'd like to discuss with you at your convenience, but don't see any contact info in your profile. If you're up for more detail, can you please drop me a note via email in profile? Thanks!
> The problems with this industry aren't technology problems, they're people (political) problems.
This is a great point that I feel could be copy pasted to a lot of Show HN business ideas. This SV
bubble mindset is that everything is an engineering problem and can be solved with some kind of tech, ignorant of understanding the real root of the problem.
Great question. A lot of early success for us has been through our fully automated and integrated billing approach and our ability to communicate a customized estimate for a patient pre-visit. Also, timing plays a huge roll in success. Never before has there been such an emphasis on creating a retail like experience in healthcare.
Yes I understand you feel that way; you wouldn't have invested time and sweat and money otherwise. Your company is basically a feature that has been considered (or attempted) at other, bigger, more established, and currently struggling health tech companies in the bay area, and then discarded. There's a reason for that (it's harder than it looks and isn't profitable at scale.
Have you investigated and understood why and what differentiates you from them?
I was part of the founding team of a startup that did exactly this about 2 years ago. I wish you the best of luck but sales cycles are excruciatingly long and the larger players that are working with razor thin margins may find the 4.5% bit too expensive. Happy to chat and best of luck with the startup!
This is a solid step towards making universal healthcare a reality. Remember, universal healthcare != socialized healthcare. The US has “universal food”, as does Australia. Food isn’t just “free” for everyone.
That won’t change the costs if anything it will make them rise and rise faster. You have one payer: one large, infinitely wealthy entity paying the bill it’s human nature for participants to jack up rates
We are planning on integrating with multiple EMR's to make sure we're able to offer a fully automated, fully integrated approach to practices. I love the steps Epic is taking to open up API's. My hope is that more EMR's will follow suit. Healthcare is fun...and challenging :).
FHIR APIs are definitely becoming more and more broadly deployed, which is awesome! Scaling wise, it might be worth looking into the interoperability partners that specialize in standing up FHIR endpoints for providers like Datica & Redox.
Agree on FHIR APIs are becoming ubiquitous especially with Apple Health pushing its adoption in consumer facing applications, not so much on the legacy enterprise side from what I've seen thus far (I work primarily in the clinical trials side of things) and we prototyped our own integration stack to help with wrangling with different standards (more like the lack thereof). It is worth actually building that ourselves in the early days as we have learned so much about the challenges to integrate with our partners and will at some point looking into interoperability partners as we scale.
Since there's a non-zero chance that America does get single payer healthcare in the next 5-10 year how would your company adapt? Or are you gambling that it won't happen (I would understand this gamble, because if it doesn't happen then this could be extremely useful to consumers/patients and is really needed).
I'm from the Netherlands and I like this website. For us it can take months before you know how much your hospital visit will cost you. I broke my arm a couple of years ago and it took 6 months for the bill to arrive. I maxed out my €885 deductible, an additional €65 for uncovered medicine and €20 for the sling. I sort of knew this so I could save up for it but knowing this up front would have made me less nervous.
I don't see single payer as a likely outcome either (even if Sanders, Warren, or Yang wins). Thanks for the quick response. Even though I wish we didn't need this kind of company I'm glad someone is taking the gamble.
Your question is a bit harsh, but it strikes at one of the more insidious truths in this space right now: most if not all these health tech companies' business models simply wouldn't work if we had a functioning health care system, and they end up participating in the negative feedback loop that further entrenches the problems they claim to want to solve.
Whew... Loaded question ;) I understand where you are coming from. One way to look at it is that in the world that we currently live in there is much to be done to increase transparency and affordability. One of the statistics that propelled us to work on this problem was a survey that showed almost half of Americans avoid or delay care despite illness or injury because they don't know the cost. By at least starting that conversation about finances up front we hope to alleviate a lot of those fears, and the good news is that about 5% of patients have responded to our partners with messages saying "I can't afford this." and 100% of the time we have been able to connect them to a payment plan or to charitable funds to help them get the care they need. To us that seems better than not having the conversation and sending people to collections when they could never have afforded the service to begin with.
It's definitely not perfect, and there are many that are suffering, but we do feel strongly that our solution is a force for good in the current environment.
When someone says "non-zero chance" it topically means "low chance of happening". There are a few front runners like Warren and Sanders than push single payer. But it also requires more than them getting elected at president for such a thing to pass.
"Cash pay only" doctors compete with the existing system today. With the rising upfront costs each year, there's an increasing trend of a cash pay doctor's office visit being cheaper than the co-pay of your insurance provider.
Why this is true a separate discussion (possibly overhead of dealing with the healthcare system or insurer).
Not necessarily when the choices are constrained by the health insurer. We (a big VC funded primary care provider) experimented with full transparency pricing. Never moved the needle. But that was 10 years ago so maybe things are different now.
Agreed, insurance companies are typically a big cog in the wheel. We're starting to see things change as high deductible health plans have grown so rapidly. The consumerism of healthcare is starting to create change (i.e. price transparency executive order signed in June).
Congrats on the launch even though this feels like a "faster horses" solution instead of something like, I don't know, universal healthcare like the rest of the developed countries (and actually also non-developed).
Hey guys - this is a great initiative! Something i have been so frustrated about the current system.
We work with large medical centers in clinical trials space (and worked with hl7, fhir, cqm, hipaa etc) - happy to help in whatever way i can. My profile has my contact.
You don't have healthcare cost under the NHS? I'm Dutch and I have lots of healthcare costs. A bit over €3000 in tax, €1100 in insurance, €885 deductible, €300 dental, €300 physiotherapy, €50 in uncovered medicine.
I would love a website that broke these costs down for me in a logical way so I could streamline my personal finances.
The NHS costs are limited to £9 per prescription (England only, waivable on low income). Hospital visits are free; people complain about having to pay for parking, because they lack all perspective on how bad it might be.
Only about 9% of the population is "literate" when it comes to health insurance. There are definitely some super users out there who can find tools and use them, but for most of the population we need to provide simpler tools and more straightforward explanations on their benefits and costs. That is where we come in.
What is going on with a source code of that simple landing page? It's over 11Mb in size. Also you have over 500 declarations of @font-face, and inline css is just bizarre. I would recommend you taking a look into that, it's not good.