Equinix is acquiring Packet

(packet.com)

143 points | by jacobwg 172 days ago

15 comments

  • drej 172 days ago

    A fun story! Packet support contacted me one day last fall to ask about my business. I said I had none, I used Packet years before then for personal projects and only for a few days. Then they asked what my plans were for the 13 VMs I had running. I knew of no such VMs.

    I guess my account got pwned.

    They asked how I'd pay for these - $900 worth I think - since I didn't have a valid card in their system (the previous one expired since I last used Packet). I told them to stop the VMs and allow me to reset my credentials. I also asked them to investigate their logs and geolocate all the users that logged into my account. I was also curious they actually let someone log into the account from a new IP (without notifying me) and also allowed them to run instances without a valid card.

    They blocked my account, which also blocked this support thread. So I started a new thread from an alternative e-mail address to resolve the issues.

    I never heard from them again.

    • ep103 172 days ago

      My company moved to packet about two years ago, for about half of our cloud-based server needs. We loved the pricing and figured it was worth a shot.

      Over the last 2 years, we've had ~4 major outages on their platform. The last of these was so severe we're moving everything back off and over to aws.

      • rakem 172 days ago

        4 outages in 2 years isn't horrible.... AWS would have the same story, as would basically any other hosting provider.

        • toast0 172 days ago

          It really depends on what you consider a major outage. If we set the bar at at events that would break customers using a single hosted location, 4 over two years isn't horrible. Things in this category are fiber cuts, automatic transfer switch failures and other power issues, PoP router mishaps, HVAC failures, etc. Steps can be taken by the provider to reduce the occurrence of these, but some will happen, and customers that care should build around it.

          If we set the bar at events that break customers who have taken reasonable steps to be geographically distributed, 4 over two years is horrible. Things here are cascading router failure, BGP misconfiguration or external hijack, major peering dispute, bad push to critical systems. If these aren't rare, it's likely to be avoidable failures caused by the provider. Sometimes the earlier types of problems hit here too --- fiber cuts between regional data centers can be major problems if more things run on that fiber than expected; it's always fun to learn redundant fiber is in the same bundle, and usually that's learned when the bundle is cut.

        • bacheson1293 172 days ago

          same exact situation...we moved over all bright eyed with hip skip and a hop in our step...within 24 hours we experienced a full system-wide outage followed by a full system-wide block storage outage a few days later....their system has the reliability of a hobby project

          • erichocean 172 days ago

            I've been on Packet for over 14 months and haven't experienced any downtime, ever.

          • DetectiveX 172 days ago

            Any feedback is appreciated on this and what went wrong. I'd like to know how they can do better.

          • Eikon 172 days ago

            Packet is not doing virtualization.

            • drej 172 days ago

              Yeah, sorry, I mean VM as a bit of compute, regardless of its provisioning.

              • RationPhantoms 172 days ago

                No it's bare metal but can you not run your own virtualization software on the devices themselves?

                • shaklee3 172 days ago

                  I think the responder was questioning the phrase about packet asking about the customer VMs. You can certainly run VMs on top of bare metal, but packet doesn't know about that.

                • svd4anything 172 days ago

                  Exactly the story he has sounds fabricated. Maybe he is mixing providers up.

              • q3k 172 days ago

                Likely bad news and writing on the wall for the open-but-competitive culture at Packet. Equinix has been historically turning every single acquisition into a closed-off enterprise-only product/service, especially in the IXP space.

                • hetspookjee 172 days ago

                  I didn't know how fast to turn around when I tried to register an account and they insisted I needed to provide a copy of my passport or drivers license. I don't know why I need to provide such information for a hosting provider as I've never had to do so before at any of their competitors.

                  or perhaps you mean something else with open?

                  • ianhawes 172 days ago

                    They obviously wanted to verify who you were which is why they requested a government issued photo ID.

                    Good on them for being proactive about it instead of waiting until you had created a server. Could you imagine a production server being frozen while they wait for you to verify your identity?

                    Fraud is incredibly prevalent in the hosting space. Spammers, CC fraud, hackers, etc.. all stand to benefit from servers not obtained in their own name.

                    • ryanlol 171 days ago

                      > Fraud is incredibly prevalent in the hosting space. Spammers, CC fraud, hackers, etc.. all stand to benefit from servers not obtained in their own name.

                      All of those can get fake id scans for a couple of dollars each.

                      • ryacko 171 days ago

                        An affidavit doesn't cost much and requires presenting government ID. There would be no fraud if affidavits were required.

                      • chucky_z 172 days ago

                        When I worked for a web host the drivers license/passport was normal. It sounds weird but stops some fraction of scammers.

                        • GhettoMaestro 172 days ago

                          > I didn't know how fast to turn around when I tried to register an account and they insisted I needed to provide a copy of my passport or drivers license.

                          Hosting / pay for remote virtual stuff is notorious for abuse. I'm surprised AWS doesn't require an ID to get started these days. I understand why smaller player do, though.

                      • Eikon 172 days ago

                        Packet’s offering are so good and so much above competition that it’s not even funny.

                        I mean, why almost no one else is offering BGP ECMP, byoip, anycast routing, a sane setup system among others. It boggles my mind.

                        It’s a hard sell going back to geoip and shitty layer2 switching that you get everywhere else after using their services.

                        • swyx 172 days ago

                          hi I'm a mere frontend developer who doesnt do much at the network layer - do you mind ELIFEDing to me what exactly Packet got right? What's the big deal about automated bare metal? is it somehow a lot faster? cheaper? than virtualization? Is Packet 100% for edge computing or is Equinix kinda repurposing it in this acquisition for its edge computing strategy?

                          I feel like something that is so obvious to you is not obvious to me and it'd probably help other readers here to follow along. Thanks in advance

                          • shaklee3 172 days ago

                            Here's the way I see it: there are a lot of customers who don't need all of the AWS services. They also would prefer to be running on bare metal for performance reasons, and to have slightly more control over their application. I know AWS with the nitro instances are closing that gap, but packet was around before they had those.

                            Also, their provisioning software is excellent. From the time you choose to deploy, it takes only about 30 to 45 seconds for your instance to start. I know AWS is faster, but AWS isn't installing a new operating system each time. as the other posters pointed out, they have a lot of features that AWS will also not let you do, like bgp with ecmp.

                            lastly, they tend to have newer types of instances that other providers don't that you can play around on. The cavium arm processor comes to mind, which I haven't seen on any of the major cloud providers.

                            • swyx 172 days ago

                              ok awesome. minor follow up - why do customers care about the newer instances like cavium arm processors? again is it a pure performance thing? or they are extremely optimized for some kind of workload?

                              maybe i'm so used to OSes abstracting things that I completely lack knowledge about what baremetal choices can do for me. this is a little scary.

                              • shaklee3 172 days ago

                                I can't speak for everyone, but ARM processors may be cheaper for some types of workloads. In terms of cores/$, they're cheaper, but some applications would perform far worse on those than on x86. Others just want to use them as a playground to test ideas without buying an ARM server.

                            • Eikon 172 days ago

                              Well, bare metal is usually way cheaper for way more performance at the cost of often being less managed.

                              What packet got right is that you get the same functionality that you could usually only get in colocation environments using high-end networking equipment.

                              You may want to look up on the Internet for “BGP” and “Autonomous System” to learn more.

                              • swyx 172 days ago

                                ha funny enough i have done a networks 101 course so am familiar with BGP and ASes. just feel like thats a big leap to Packet which is much more cutting edge.

                                thanks for the confirmation!

                            • justinholmes 172 days ago

                              Google Cloud allows bring your own anycast ranges mapped to global load balancers.

                              • cimnine 172 days ago

                                Vultr has byoip via BGP: https://www.vultr.com/features/bgp/ You can also implement anycast with it.

                                Feel free to use my affiliate link worth 50$ to you: https://www.vultr.com/?ref=7965104-4F

                                • q3k 172 days ago

                                  Vultr's BGP is not very good though. I regularly lose the full Internet BGP table from them and have to ask support to fix it. Supposedly it's some sort of limit of their network infrastructure. Another day they just randomly stopped announcing my prefix to the Internet, and since they don't even have a looking glass it was impossible to debug without, again, asking their support.

                              • donalhunt 172 days ago

                                Packet's blog post: https://www.packet.com/blog/ping-power-processors/

                                This is probably a good play for Equinix as it provides a lower barrier to entry to a segment of the market that they typically haven't engaged (Packet being largely profitable probably helps).

                                In addition, I believe Packet already had presence in a number of Equinix datacenters so "landlord buys tenant" comes to mind...

                                • dang 172 days ago

                                  That's more readable, so we've changed the URL above to it from https://www.equinix.com/newsroom/press-releases/pr/123868/Eq.... Thanks!

                                  • gimmeThaBeet 172 days ago

                                    Yeah, it feels like it has a lot of potential on paper, packet does a lot of stuff well that Equinix probably was thinking "why aren't we doing that? why isn't that us?" It feels like one of those cases where you really want that vision to survive at scale.

                                    Making it easier for Equinix to leverage its resources to get people cloud-y style capabilities that isn't attached at the hip to the other clouds sounds like it would be a pretty good thing. And for Equinix themselves, being able to expand their direct offerings without stepping directly on the toes of the other cloud giants that are also its customers is likely always a good thing in itself.

                                    • shaklee3 172 days ago

                                      How do you know they're profitable?

                                      • donalhunt 172 days ago

                                        Assumption based on 1) their pricing model and 2) them being acquired by Equinix (who I consider quite conservative).

                                        • shaklee3 172 days ago

                                          I believe their pricing model was cheaper than any of the major cloud providers for an equivalent compute and networking resources. Given that their margins are also lower due to the volumes, I wouldn't think that it's obvious that they were profitable just by their pricing model.

                                          • qaq 172 days ago

                                            Their control plane is more simple

                                    • pm90 172 days ago

                                      I was hoping for Packet to be the next big bare metal provider so this is kinda sad at first glance. I’ve heard great things about them but haven’t used them; I was considering them for a side project of spinning up my own k8s cluster just because.

                                      GCP and AWS probably fit the needs of most established businesses. I know quite a few startups that use bare metals though since they cost a lot less. Plus, you have complete visibility and control over your entire stack.

                                      I hope others spring up to address the market of users needing extremely highly customized systems at the lowest costs.

                                      • technofiend 172 days ago

                                        Considering their service offering I understand it, but they don't have pricing I'd consider hobbyist-friendly. So building a skunkswork project out of your pocket is prohibitively expensive. Having said that it's one of the few places that gives you enough control over your device and network to let you stand up origami infrastructure where you build a system that builds some systems that have a kubernetes cluster that hosts your app.

                                        • dilyevsky 172 days ago

                                          Packet’s pricing doesn’t seem worth it to me compared to GCP - looking at their list prices they seem to be priced just 20% less for compute (actually same if you get e2s) so unless I’m missing something seems like very niche offering...

                                          • erichocean 172 days ago

                                            GCP will literally shut off your servers, with email support only, and f*ck you. Happened to me right after I'd done a multi-million job for Nike the weekend before. No recourse, nothing. Just "we think this is fraud so we're shutting you down, here's a noreply email to contact us".

                                            I wouldn't consider using GCP for anything I cared about. AWFUL customer service.

                                            • dilyevsky 172 days ago

                                              Don’t put production account on cc

                                              Edit: also gcp is just one example. DO has virtually same price tag

                                            • DetectiveX 172 days ago

                                              They also offer discount pricing for long term contracts and etc. But depends on your use case among other things on whether a long term commitment makes sense.

                                              • dilyevsky 172 days ago

                                                Well so do every other cloud vendor ;) - committed use discount on gcp is 30%

                                                • DetectiveX 172 days ago

                                                  Depends of course peoples needs for cloud. Some people need the power of bare metal and that's why most cloud providers are moving to making that an option.

                                                  • dilyevsky 172 days ago

                                                    Probably mostly for marketing purposes (just to say they have it). Kvm/nitro penalty is within single percentage points these days so 99% of folks out there won’t even know the difference.

                                                    • DetectiveX 172 days ago

                                                      But generally that 1 percent probably spends a heck of alot of money and pay the people to recognize the difference I'm sure.

                                          • mmmBacon 172 days ago

                                            I wonder what the purchase price was. According to TechCrunch, Packet was valued at $100M and had raised $36M. https://techcrunch.com/2020/01/14/equinix-is-acquiring-bare-...

                                            • Hydraulix989 172 days ago

                                              With liquidation preferences, it would have to be at least $36M before the investors are fully repaid and the founders start seeing a single cent.

                                            • shaklee3 172 days ago

                                              It seems they are in the process of open sourcing their deployment software. Does anyone know how this affects that? The github repos are still empty.

                                              • walrus01 172 days ago

                                                Packet has to be the most impossible to google company name ever. Unless you google "packet + bare metal" or something.

                                                • GhettoMaestro 172 days ago

                                                  First result for me when I google "Packet". And has been for a year+....

                                                • ablekh 172 days ago

                                                  "When the transaction closes later this quarter, Packet will continue operating as before: same team, same platform, same vision. Our commitment to our customers ..." -- The question is how long before Equinix decides to change the status quo.

                                                  I'm seeing it as yet another (after recent news on Visa's Plaid acquisition) blow to diversification and competition in the cloud and technology ecosystems. Generally, industry consolidation is IMO a scary thing ...

                                                  • senderista 172 days ago

                                                    This is sad news. I used Packet for a benchmarking project (https://github.com/senderista/hashtable-benchmarks) and was super impressed by the ease of use. Put EC2 absolutely to shame (and was much cheaper than EC2’s bare metal offering).

                                                    • lovebigmacs 172 days ago

                                                      I'm not sure that very many people understood what sort of spot pricing Packet had. I have rented so many hours of EPYC server time for $.25/hr in SJC1. Or a 96 core ARM machine for $.30/hr in Amsterdam.

                                                      I had good luck with them and they were always responsive in their Slack. I was sad to see the news, anyway.

                                                      • ksec 172 days ago

                                                        So Equinx is stepping into Cloud Hosting?

                                                        What makes Packet any difference to, Linode, DO, Upcloud, Vultr, Hivelocity, and many others? Where the first few are bringing Bare Metal to its offering along with Database aaS.

                                                        • ljsmith93 172 days ago

                                                          Equinix has long been in the cloud game. Most public clouds have at least some presence in their data centers or using their global network backbone. I do believe this is their first venture into direct to consumer cloud sales assuming they retain Packet's business model.

                                                        • daxorid 172 days ago

                                                          When IBM bought SoftLayer, it destroyed the value proposition of SoftLayer, and we had to move.

                                                          Looks like we'll be shopping for a new provider, again.

                                                          • tsak 172 days ago

                                                            Running Bullshit.js over the press release...

                                                            https://i.imgur.com/hNvmjvV.png

                                                            • johnedwards 172 days ago

                                                              Bare Metal Bullshit Packet is going to be my EDM group's name

                                                              • penagwin 172 days ago

                                                                Freaking awesome name for a red team too haha.

                                                              • Spivak 172 days ago

                                                                How is hybrid multicloud not flagged as BS?